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US Agent Edition, September 17, 2010

To Do This Week Fan and Follow Us on Facebook and Twitter! Events The 2011 Coldwell Banker Conference is Coming! Coldwell Banker University® Special October Discounts Available Through The Coldwell Banker University Continuing Education Center New Coldwell Banker University Site Has Launched! Short Sales and Foreclosure (SFR) Course Online - October 7-8 Register Sales Associates Today! Awards Discover Who Achieved An August Monthly Ranking Award Talk To Your Manager About Setting Up Or Changing Your Team By The Sept. 30th Deadline! Nominate Customer Service Dedicated Colleagues For The "Preserving The Trust" Award AHS For Your Clients Amerispec Proper Home Inspection Zagat Special Savings FHA/VA Financing FHA/VA Financing Coldwell Banker Mortgage makes FHA and VA financing easier for you and your customers. Ask your customers to contact 866-CB-LOANS (225-6267) for a free, same-day loan decision guaranteed!

Spotlight Coldwell Banker Instructors Ranked Within Top 25% of Fortune 500 Coldwell Banker University instructors are now ranked among the top 25% across all Fortune 500 companies! Coldwell Banker University is committed to delivering consistent, high quality learning. And now their efforts have paid off as Metrics That Matter, a ranking system which analyzes the tens of thousands of instructors in Fortune 500 companies, has placed the Coldwell Banker Instructional staff within the top 25% of all instructors. Congratulations to the Coldwell Banker Learning Team! And remember, if you have not taken full advantage of the valuable professional development courses available to them through Coldwell Banker, now is the perfect time to start... Click HERE to access the New Coldwell Banker University site. Customer Satisfaction Survey Program - 4 New Reports Launch! Coldwell Banker has launched an enhanced version of the Customer Satisfaction Survey Program (CSSP), a valuable resource designed to help brokers and sales associates gauge the overall experience for their customers during recent real estate transactions. It's a great tool for improving opportunities to secure repeat and referral business. Click HERE for a page on coldwellbankerworks.com with information about the enhanced survey tool. Customer Satisfaction Survey Program - Phase II Update As of September 13th, four new reports have gone LIVE on the CSSP Reporting site. Individual survey results Survey results aggregated by company, office or individual agent Verbatim report - providing all customer comments. Report may be run for a single survey or aggregated by company, office or individual agent Red Flag report - All surveys that ranked "5" or below and/or where the customer requests to be contacted by the affiliate with be "red flagged". Questions regarding the Customer Satisfaction Survey Program may be sent to rosalba.lewter@realogy.com. Save The Date Video for 2011 Coldwell Banker Annual Event Save the Date! The 2011 Coldwell Banker annual conference for all Coldwell Banker professionals is taking place next March 14-17, 2011 at the Mirage Resort in Las Vegas. More details will be revealed in the coming weeks, so please stay tuned. But in the meantime, please click HERE to view a brief promotional video to get the Coldwell Banker network ready for what's in store at next year's annual event! Latest News Coldwell Banker Special Report - "Know Your Digits" These Special Reports allow brokers and agents to take a deep dive into "hot" issues surrounding housing and prepare them to speak with current/prospective clients and the media. This Week's SEO Article - Video Optimization In this article, we will discuss the basic considerations for improving the findability of your video content and also some lesser known video channels that can be leveraged to extend the reach of your content. Real Trends August 2010 Commentary, analysis and trends for today's real estate market.. Coldwell Banker eZine If you missed the most recent edition of the eZine, now is your chance to catch up! This special edition on social media takes an in-depth look at how our affiliates are using a variety of technology to attract and maintain consumers. Plus look for other highlights throughout the issue, such as a shark bite survivor, a former Boston Red Sox catcher, going green and much more. Click to access the latest edition of the Coldwell Banker eZine for this and many other great resources and feature stories. Need Help? If you require assistance logging on to coldwellbankerworks.com, please call the Help Desk at 1-877-4COLDWELL (426-5393). © 2010 Coldwell Banker Real Estate LLC. Coldwell Banker® is a registered trademark licensed to Coldwell Banker Real Estate LLC. An Equal Opportunity Company. Equal Housing Opportunity. Each Office Is Independently Owned and Operated Except Offices Owned and Operated By NRT Incorporated.

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